Helplines Partnership
Overview
Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally. It facilitates high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. It raises the profile of the sector by representing its members’ interests and influencing the social policy agenda. It gives providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.
The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. The Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s users wish to make contact.
Overview
Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally. It facilitates high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. It raises the profile of the sector by representing its members’ interests and influencing the social policy agenda. It gives providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.
The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. The Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s users wish to make contact.
Contact Details
Phone:
General Enqiuries: 0300 330 7777
Email:
[email protected]
Website:
www.helplines.org.uk
Address:
LONDON OFFICE:
Business Design Centre
52 Upper Street
LONDON
N1 0QH
Other Info
Opening times:
Open: Mon-Fri 9.30am-5pm
Costs:
Disabled Access:
Yes
Directions:
Other information:
Operates a complaints procedure for those who feel they have received an unsatisfactory service from a member helpline.
Last up-dated March , 20, 2014
Last updated:
16th July 2021
Latest Updates
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If you're free today at 6pm then log onto Instagram for NHS South East London Vaccine Q&A session. Search @our_healthier_sel.
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We have new volunteering opportunities for a Volunteer Co-ordinator and Volunteer Receptionists.![]()
We are looking for committed people to help us provide high quality mental health support to our local communities. We want to provide the best standards of service to our clients and support to our volunteers.![]()
For further information about these roles, please click the link - www.lambethandsouthwarkmind.org.uk/get-involved/volunteering-for-lambeth-southwark-mind/![]()
The deadline for applications for both positions is 31 July 2021.
Run with us! It’s not too late to grab a place in the Royal Parks Half Marathon. Click the link to sign up - www.lambethandsouthwarkmind.org.uk/get-involved/events/royal-parks-half-marathon-2021/
Check out our Chief Executive talk about our office move and our new website - www.lambethandsouthwarkmind.org.uk. 🙂
We have new volunteering opportunities for a Volunteer Co-ordinator and Volunteer Receptionists.
We are looking for committed people to help us. For further information about these roles, please click the link - https://www.lambethandsouthwarkmind.org.uk/get-involved/volunteering-for-lambeth-southwark-mind/
Working in partnership with:
