Helplines Partnership
Overview
Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally. It facilitates high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. It raises the profile of the sector by representing its members’ interests and influencing the social policy agenda. It gives providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.
The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. The Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s users wish to make contact.
Overview
Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally. It facilitates high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. It raises the profile of the sector by representing its members’ interests and influencing the social policy agenda. It gives providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.
The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. The Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s users wish to make contact.
Contact Details
Phone:
General Enqiuries: 0300 330 7777
Email:
[email protected]
Website:
www.helplines.org.uk
Address:
LONDON OFFICE:
Business Design Centre
52 Upper Street
LONDON
N1 0QH
Other Info
Opening times:
Open: Mon-Fri 9.30am-5pm
Costs:
Disabled Access:
Yes
Directions:
Other information:
Operates a complaints procedure for those who feel they have received an unsatisfactory service from a member helpline.
Last up-dated March , 20, 2014
Last updated:
16th July 2021
Latest Updates
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Want your voice heard? Sign up today >>> www.lambethandsouthwarkmind.org.uk/get-involved/become-a-member/
On Sunday 10th October our staff attended the Royal Parks Half Marathon to cheer on our brilliant runners. We cheered all on including our trustees George and Juanita.
Yesterday we held our first ever volunteers induction training day at our Piano House office. Our incredible volunteers will be at the front desk to greet you with a smile 😊
We were delighted to have Sailflags provide us with teardrop flags for our events! Thank you so much! We were proud to have our Mind flag high up in the sky at the Royal Parks Half Marathon on Sunday
Today is World Mental Health Day! Hear our CEO speak about the importance of the day. Do one thing today! Whether it’s shouting about mental health on social media or making a donation. www.lambethandsouthwarkmind.org.uk/get-involved/donate/ #worldmentalhealthday
Yesterday we held our first ever volunteers induction training day at our Piano House office. Our incredible volunteers will be at the front desk to greet you with a smile 😊
3Today is World Mental Health Day and we are proud to have our Chief Executive Alastair and Trustee Juanita running the 2021 Royal Parks Half Marathon. Good luck to all our super runnners! We will be cheering you on!
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