Overview

Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally. It facilitates high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. It raises the profile of the sector by representing its members’ interests and influencing the social policy agenda. It gives providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. The Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s users wish to make contact.