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Helplines Partnership

Overview

Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally. It facilitates high-quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard, tailored support and information resources. It raises the profile of the sector by representing its members’ interests and influencing the social policy agenda. It gives providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practices in helpline work. The Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s users wish to make contact.

Contact Details

Phone:
General Enqiuries: 0300 330 7777

Email:
[email protected]

Website:
https://www.helplines.org/

Address:
Ruthlyn House 90 Lincoln Road Peterborough Cambridgeshire PE1 2SP United Kingdom

Other Info

Opening times:
Open: Mon-Fri 9.30am-5pm

Costs:

Disabled Access:
Yes

Directions:

Other information:
Operates a complaints procedure for those who feel they have received an unsatisfactory service from a member helpline. Last up-dated March , 20, 2014

Last updated:
15th November 2023

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Working in partnership with: