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Shelter Housing Advice


Shelter’s London advice line offers free specialist advice on housing issues across all London boroughs. This includes advice on debt, welfare, and guidance on access to accommodation and available local services.

If you are eligible for legal aid, Shelter London’s legal services offer advice and court representation in cases including possession hearings, evictions and ASB injunctions. Legal aid could help pay for legal advice and court representation from one of our specialist housing solicitors. Call to find out if you may be eligible for legal aid, or visit Gov.uk for more information.

 Shelter London is able to offer telephone advice on fuel debt and energy problems.

They provide a free Housing Advice helpline and popular topics they can advise on include:

  • Homelessness
  • Private rentimg
  • Tenancy deposits
  • Eviction
  • Repairs
  • Housing benefit
  • Council housing
  • Energy costs.

Contact Details

If 25 yrs or over call 0344 515 1540. If under 25yrs call 0330 053 6091

[email protected]


Shelter England, 88 Old Street, London EC1V 9HU

Other Info

Opening times:
Helpline: Mon - Fri 9.30am - 1pm, 2pm - 6pm. Sat 10am - 12noon.


Disabled Access:


Other information:
*** USE GOOGLE TO FIND WEBSITE *** Interpreters by arrangement. Shop for fundraising in Streatham, 242 Streatham High Road. Registered charity.

Last updated:
16th July 2021

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