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NHS Complaints Advocacy


NHS Complaints Advocacy is a national service which can help you if you, or someone you know, has not had the care or treatment you expect to receive from your NHS services and you want to complain.  Advocacy is there to help you understand and go through the complaints process. Advocates will support you until you receive a satisfactory conclusion or until you no longer want advocacy support.  Advocacy is a free and confidential service. Advocates are independent to the NHS.

The NHS Complaints Advocacy service is there to:

  • Give you information about different NHS complaints processes
  • Help you understand the different options you have in raising your concerns
  • Offer you support to help you think about your complaint and what you want to get from making your complaint
  • Help you make your complaint if you want them to.

You can complain about any aspect of NHS care and services but might include:

  • Poor treatment or care
  • The attitude of staff
  • Poor communication
  • Waiting times
  • Lack of information
  • Failure of diagnose a condition.

See separate entry for POhWER which is the new provider of NHS Complaints Advocacy for mental health services working locally in most London Boroughs. including Lambeth and Southwark.

Contact Details

0300 330 5454



United House, North Road, London N7 9DP

Other Info

Opening times:


Disabled Access:


Other information:

Last updated:
17th July 2018