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Citizens Advice Southwark


They help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.  They provide Telephone, Drop-in and appointment services in their Peckham, Bermondsey and Walworth offices five days a week. 


There are Drop-In services on a first come first served basis:

  • 97 Peckham High Street, London SE15 5RS. DROP-IN SERVICE: 10AM – 3PM
  • 8 Market Place, Southwark Park Road, Bermondsey, London SE16 3UQ. DROP-IN SERVICE: 10AM – 3PM
  • 6 – 8 Westmoreland Road, Walworth, London SE17 2AY. DROP-IN SERVICE: 10AM – 3PM


The telephone advice operates:

Monday, Wednesday, Thursday and Friday 9:30 am to 4:30 pm

Tuesday – 9:30 am – 7:00 pm


Citizens Advice Southwark has launched a new service called ‘Help to Claim’ for those who need help to apply for Universal Credit in Southwark.  People will now be able to get support with submitting their Universal Credit application through to getting their first full payment.  Help will be tailored to the individual and will be available face-to-face, over the phone on 0800 144 8 444 and online through the Help to Claim enquiry form

Citizens Advice Southwark also coordinates quarterly meetings with local agencies and the Department for Work and Pensions.  The purpose of the meetings is for the DWP to share information about changes and for representatives of local organisations to feedback on issues that are affecting the benefits claimants that they support.

The national Citizens Advice website offers online advice. Use the built-in search tool to find information, or select your area of interest from the following categories:  Debt, Benefits, Immigration, Housing and Employment.

Contact Details

Telephone Advice 080 8278 7849

Can email via the website: https://www.citizensadvicesouthwark.org.uk/advice/email-enquiry-form/


See above for 3 Drop-In services

Other Info

Opening times:
Telephone Advice: Mon, Wed, Thurs & Fri 9.30am - 4.30pm, Tues 9.30am - 7pm


Disabled Access:

Peckham - Buses: 12, 36, 37, 63, 78,136, 171, 177, 197, 343, 345, 363, 381, 436, P12 & P13. Train: Peckham Rye or Queen's Road Peckham. Bermondsey - Buses: 1, 381, P12. Train: South Bermondsey. Tube: Bermondsey. Walworth - Buses: 35, 40, 45, 12, 68, 148, 171, 176, 468, 42. Tube: Kennington or Elephant and Castle

Other information:
Registered charity.

Last updated:
6th February 2022

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