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Carers Direct


Carers Direct is a national information, advice and support service for carers in England.  It provides an online guide to social care and a confidential helpline providing information and advice for carers.  Language Line is available for people who need and interpreter.

Call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone.  If you’re busy at certain times of the day, send the Carers Direct helpline a text message and ask for an adviser to call you back at a time that is convenient to you.  The helpline is available for people caring for someone in England.

If you’re a carer, the Carers Direct helpline advisers can give you information on topics such as:

The Carers Direct helpline advisers can also put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and forums.

The Carers Direct helpline doesn’t provide personal financial, medical or legal advice and doesn’t provide casework, advocacy, or counselling.

Contact Details

0300 123 1053 Helpline

email via the website



Other Info

Opening times:
The helpline is open from 9am-8pm Monday to Friday, and from 11am-4pm at weekends. It's closed on bank holidays.

Calls are charged at the standard rate.

Disabled Access:


Other information:
Run by the NHS and the website is part of NHS Choices.

Last updated:
11th February 2020