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Care Quality Commission – Mental Health Act


It is the job of the Care Quality Commission to check that patients’ basic human rights are maintained while they are being cared for or treated under the Mental Health Act.

Find out about your rights under the Mental Health Act  Find out what to expect if you are detained for assessment or treatment in hospital, or if you have been given a community treatment order (CTO).

Complain about the use of the Mental Health Act  If you are unhappy with the use of powers or how duties have been carried out under the Mental Health Act, you can make a complaint to the CQC and they will investigate.


London Office:
Care Quality Commission
151 Buckingham Palace Road
London SW1W 9SZ

However, you must have an appointment to see a member of staff at the London office.
Online contact form: https://surveys.cqc.org.uk/contactus.aspx

Contact Details

03000 616 161 Natl. Customer Service Centre

[email protected]


Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Other Info

Opening times:
Phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays.


Disabled Access:

London office: Bus: 11, 44, 170, 211, C1, C10 Tube: Victoria Station

Other information:
Statutory government organisation. From April 2009 this new body incorporated the Mental Health Act Commission, The Healthcare Commission and Commission for Social Care Inspection.

Last updated:
8th January 2022

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