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Big White Wall


Big White Wall (BWW) is a digital mental health support service which is available online, 24/7, and is completely anonymous so you can express yourself freely and openly. Professionally trained Wall Guides monitor the community to ensure the safety and anonymity of all members. In addition to BWW’s online community, you will have access to a wealth of useful information and can work through tailored self-help programmes covering topics such as anxiety, sleep, weight management, depression and many more.
People come to Big White Wall for help with a wide range of mental health and wellbeing issues – from anxiety, depression, stress and trauma, to relationship problems and lifestyle challenges.
Support Network
An anonymous and stigma-free environment. Members follow their own path towards better mental wellbeing.

  • Peer support through an online community
  • Resources for self-management
  • Information and advice
  • Guided support programmes on a range of common issues
  • Monitored 24/7 by trained clinicians.

One-to-one online therapy with registered and accredited counsellors and Cognitive Behavioural Therapists.

  • Sessions available seven days a week, 7am to 11pm
  • Sessions take place via text, audio and secure video
  • Sessions can be booked quickly, with no waiting lists
  • Members choose their therapist
  • Live Therapy clients have access to the Support Network.

Organisations can commission the Support Network services, or Support Network plus Live Therapy.
Big White Wall is freely available through several different means. All service personnel, veterans and their family members can access Big White Wall for free through their partnership with the Ministry of Defence and Help for Heroes. The service is commissioned widely across the UK by the NHS, Councils and health insurance providers. You may also be able to freely access Big White Wall through your employer or university.
You have to get in touch about setting up an account.
The service is free for Southwark residents.

Contact Details

020 3405 6196

[email protected]


Big White Wall, 4th floor, 36-38 Whitefriars Street, London EC4Y 8BQ

Other Info

Opening times:
24 hours a day every day.


Disabled Access:


Other information:

Last updated:
16th July 2021

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